Free CMQ/OE Practice Test
1. One impediment to bringing about effective change could be that the subjects being studied may intentionally or unintentionally change their behavior simply because they’re aware they’re being monitored, and not as a result of any fundamental aspects of the experiment. This is what’s called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions
2. The theories of Abraham Maslow are foundational elements of which of the management styles?
Scientific management
Hr management
Management by objective
Management by results
3. The ability management approach through which individuals add their knowledge into a common storehouse (such as a database) can be described as:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), it uses many tools which aren’t an exclusive part of the methodology. Which of the outside tools commonly employed in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache procedure for business processes is known as the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name originates from studies of workers at a factory called Hawthorne Works in early part of the last century. The study found out that when workers know they’re being monitored during an experiment, the final results with the experiment tend to be distinct from those achieved by workers enjoying a similar experiment who’re unaware actually being monitored. Sometimes the main difference is positive, and often the main difference is negative, however when workers know they’re being observed during an experiment, the final results will often be skewed, and also this must be looked at.
2. B: Hr management. Abraham Maslow’s theories are foundational for the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated with a hierarchy of needs, which many people have called a pyramid. In the bottom will be the most basic physical needs, then safety, then love/belonging, then esteem, with self-actualization at the pinnacle. Maslow belief that it’s impossible for those to own objective of meeting their advanced needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The ability management approach through which individuals add their knowledge into a common storehouse (such as a database) can be described as codification strategy, or push strategy. One other answer choices all instruments or strategies commonly used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also referred to as a fishbone diagram, would be included in 5 Whys technique for getting to the main of your problem. The diagram concept originated by Kaoru Ishikawa, which is commonly used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache procedure for business processes is known as the Nine Boxes Model. It contains three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is usually used in the style of employee training programs.
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