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Decanting tenants a great procedure guide


Whenever a recent disaster occurred, a respected Housing Association deployed an on-the-ground catastrophe response (CATS) teams could secure the many displaced tenants in the impacted area. The Housing Association required an urgent situation housing solution to the team that may provide:

• 24/7/365 access to comfortable, long lasting accommodations

• Flexible leasing terms and amount of stay options

• Convenient locations inside the affected regions additionally,

to be sure costs were managed effectively, the business required a solution that included consolidated, centralised billing. Previously, associates were negotiating lease terms and signing agreements without company authorisation. This ended in higher lodging costs, increased incidental charges and greater financial risks and exposure for the employee and the client.


The Housing Association required to secure a thorough emergency housing solution that could website and streamline the billing process and so the CATS team could target meeting their tenant’s needs. Jigsaw, featuring its broad inventory of hotels, apartments, homes and more, was able to give you the Housing Association CATS teams with furnished apartments with an extended stay over 30 days. This solution offered several positive aspects, including:

• Major cost savings

By consolidating all disaster-related employee costs, using furnished apartments instead of resort rooms, and identifying convenient options within a specific location, the customer surely could reduce staff overtime previously invested in invoicing and processing, eliminate short-term stay hotel taxes and worked with Jigsaw to negotiate exceptional leasing terms longer (2 month) stays.

• Improved operating efficiencies through centralisation

Centralisation with the temporary housing process through Jigsaw allowed the client to further improve operating efficiencies by providing an individual source for those housing needs, streamlining CATS team location tracking, eliminating unproductive lease term negotiations including departure penalty issues and increasing critical management time needed for repairs or relocation. Providing an unexpected emergency housing solution for any leading Housing Association catastrophe response (CATS) teams.

• Improved associate productivity

Furnished apartments offered a much more comfortable, home-like environment with larger living spaces, full-size kitchens and separate areas. This solution allowed the client’s employees to concentrate less around the stress and inconveniences related to being away from home for lengthy periods of time and more on fulfilling the displaced tenant’s needs.

• Enhanced access to critical information

Centralised event data allowed for simplified and consolidated catastrophe reporting. In addition, this functionality provided enhanced reporting features necessary for successfully managing expenses, sharing information and improving service. Results By providing a forward-thinking emergency housing solution that included simplified invoicing, a consolidated leasing process plus more suitable housing accommodations, Jigsaw could conserve the client save a significant amount of time, money and resources. Because of this, the Housing Association possessed a savings of greater than 20,000 GBP annually in taxes and reduced daily accommodation rates by approximately 12/day GBP per apartment. To explore this situation study or how Jigsaw can function along use a temporary housing solution to your catastrophe response teams, please call 0845 0000 792 or complete the shape below.

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