Free CMQ/OE Practice Test
1. One impediment to bringing about effective change would be that the subjects being studied may intentionally or unintentionally change their behavior simply because they’re aware they’re being monitored, and not as a result of any fundamental areas of the experiment. This is known as the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions
2. The theories of Abraham Maslow are foundational aspects of which of the management styles?
Scientific management
Human relations management
Management by objective
Management by results
3. The data management approach by which individuals add their knowledge with a common storehouse (like a database) is known as a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), but it also uses many tools which are not a proprietary section of the methodology. Which of the outside tools commonly doing work in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache method of business processes is termed the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name originates from studies of workers with a factory called Hawthorne Works in the early section of the last century. The analysis learned that when workers know they’re being monitored during an experiment, the outcomes in the experiment are generally different than those achieved by workers getting involved in the same experiment who are unaware actually being monitored. Sometimes the gap is positive, and sometimes the gap is negative, but when workers know they’re being observed during an experiment, the final results tend to be skewed, this also should be looked at.
2. B: Human relations management. Abraham Maslow’s theories are foundational on the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by the hierarchy of needs, which many individuals have identified as a pyramid. Towards the bottom will be the most basic physical needs, then safety, then love/belonging, then esteem, with self-actualization at the very top. Maslow belief that it’s impossible for folks to offer the objective of meeting their more impressive range needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The data management approach by which individuals add their knowledge with a common storehouse (like a database) is known as a codification strategy, or push strategy. The opposite answer choices all instruments or strategies commonly used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also referred to as a fishbone diagram, could be included in the Five Whys way of progressing to the foundation of a problem. The diagram concept was made by Kaoru Ishikawa, and it is commonly used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache method of business processes is termed the Nine Boxes Model. It contains three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is often found in the design of employee training programs.
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