Free CMQ/OE Practice Test
1. One impediment to bringing about effective change is the subjects being studied may intentionally or unintentionally change their behavior since they’re aware they’re being monitored, rather than on account of any fundamental elements of the experiment. This is what’s called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions
2. The theories of Abraham Maslow are foundational components of which of those management styles?
Scientific management
Hr management
Management by objective
Management by results
3. The data management approach where individuals add their knowledge to a common storehouse (such as a database) is known as a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), it also uses many tools that aren’t an exclusive area of the methodology. Which of those outside tools commonly used in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache approach to business processes is called the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name originates from studies of workers at a factory called Hawthorne Works in the early area of the last century. The analysis found out that when workers know they’re being monitored throughout an experiment, the outcomes in the experiment are generally different than those achieved by workers involved in the same experiment that are unaware actually being monitored. Sometimes the gap is positive, and quite often the gap is negative, but when workers know they’re being observed throughout an experiment, the results are often skewed, this also have to be taken into consideration.
2. B: Hr management. Abraham Maslow’s theories are foundational on the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated with a hierarchy of needs, which lots of people have called a pyramid. At the end will be the most basic physical needs, then safety, then love/belonging, then esteem, with self-actualization towards the top. Maslow thought that it’s impossible for people to own purpose of meeting their higher level needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The data management approach where individuals add their knowledge to a common storehouse (such as a database) is known as a codification strategy, or push strategy. The other answer option is all instruments or strategies commonly used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also known as a fishbone diagram, can be included in 5 Whys way of dealing with the basis of an problem. The diagram concept was created by Kaoru Ishikawa, which is commonly used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache approach to business processes is called the Nine Boxes Model. It includes three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is usually used in the style of employee training programs.
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