Free CMQ/OE Practice Test
1. One impediment to bringing about effective change would be that the subjects being studied may intentionally or unintentionally change their behavior since they’re aware they’re being monitored, instead of as a result of any fundamental facets of the experiment. This is whats called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions
2. The theories of Abraham Maslow are foundational aspects of which of these management styles?
Scientific management
Human relations management
Management by objective
Management by results
3. The knowledge management approach where individuals add their knowledge to a common storehouse (like a database) works as a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), it also uses many tools which aren’t an exclusive area of the methodology. Which of these outside tools commonly employed in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache way of business processes is termed the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name comes from studies of workers with a factory called Hawthorne Works in the early area of the twentieth century. The study discovered that when workers know they’re being monitored during an experiment, the final results from the experiment usually are different than those achieved by workers taking part in an identical experiment who are unaware that they are being monitored. Sometimes the difference is positive, and quite often the difference is negative, when workers know they’re being observed during an experiment, the outcomes in many cases are skewed, which has to be considered.
2. B: Human relations management. Abraham Maslow’s theories are foundational to the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by the hierarchy of needs, which a lot of people have referred to as a pyramid. Towards the bottom include the simplest physical needs, then safety, then love/belonging, then esteem, with self-actualization at the top. Maslow belief that fat loss for folks to offer the goal of meeting their advanced needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The knowledge management approach where individuals add their knowledge to a common storehouse (like a database) works as a codification strategy, or push strategy. The other answer option is all instruments or strategies commonly used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also referred to as a fishbone diagram, would be used as part of 5 Whys method of getting to the basis of the problem. The diagram concept originated by Kaoru Ishikawa, and it is commonly used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache way of business processes is termed the Nine Boxes Model. It contains three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is frequently used in the appearance of employee training programs.
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