Free CMQ/OE Practice Test
1. One impediment to bringing about effective change could be that the subjects being studied may intentionally or unintentionally change their behavior due to the fact they’re aware they’re being monitored, and not as a result of any fundamental elements of the experiment. This is called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions
2. The theories of Abraham Maslow are foundational elements of which of these management styles?
Scientific management
Human relations management
Management by objective
Management by results
3. The information management approach by which individuals add their knowledge with a common storehouse (like a database) works as a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), just about all uses many tools that aren’t an exclusive area of the methodology. Which of these outside tools commonly used in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache method of business processes is known as the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name arises from studies of workers at the factory called Hawthorne Works in early area of the last century. The analysis found out that when workers know they’re being monitored in an experiment, the outcomes with the experiment are generally diverse from those achieved by workers taking part in an identical experiment who are unaware they are being monitored. Sometimes the gap is positive, and sometimes the gap is negative, however when workers know they’re being observed in an experiment, the results are often skewed, and this must be taken into account.
2. B: Human relations management. Abraham Maslow’s theories are foundational towards the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by way of a hierarchy of needs, which a lot of people have referred to as a pyramid. At the bottom include the most elementary physical needs, then safety, then love/belonging, then esteem, with self-actualization at the pinnacle. Maslow considered that it’s impossible for individuals to achieve the objective of meeting their more impressive range needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The information management approach by which individuals add their knowledge with a common storehouse (like a database) works as a codification strategy, or push strategy. Another answer option is all instruments or strategies widely used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also called a fishbone diagram, could be used as part of the 5 Whys way of progressing to the basis of a problem. The diagram concept was developed by Kaoru Ishikawa, and it’s also widely used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache method of business processes is known as the Nine Boxes Model. It consists of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is often used in the design of employee training programs.
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