Free CMQ/OE Practice Test
1. One impediment to bringing about effective change could be that the subjects being studied may intentionally or unintentionally change their behavior since they’re aware they’re being monitored, instead of on account of any fundamental aspects of the experiment. This is whats called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions
2. The theories of Abraham Maslow are foundational elements of which of the management styles?
Scientific management
Hr management
Management by objective
Management by results
3. The information management approach where individuals add their knowledge to a common storehouse (say for example a database) can be described as:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), it also uses many tools which aren’t a proprietary the main methodology. Which of the outside tools commonly employed in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache method of business processes is known as the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name arises from studies of workers in a factory called Hawthorne Works in the early the main 20th century. The study learned that when workers know they’re being monitored within the experiment, the results with the experiment are usually unique of those achieved by workers getting involved in an identical experiment who’re unaware they are being monitored. Sometimes the main difference is positive, and often the main difference is negative, but when workers know they’re being observed within the experiment, the final results tend to be skewed, and also this should be taken into consideration.
2. B: Hr management. Abraham Maslow’s theories are foundational towards the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by way of a hierarchy of needs, which many people have identified as a pyramid. Towards the bottom will be the most rudimentry physical needs, then safety, then love/belonging, then esteem, with self-actualization at the top. Maslow thought that no one is able for individuals to offer the goal of meeting their more impressive range needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The information management approach where individuals add their knowledge to a common storehouse (say for example a database) can be described as codification strategy, or push strategy. Another answer options all instruments or strategies widely used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also called a fishbone diagram, would be used as part of the 5 Whys strategy for dealing with the root of an problem. The diagram concept originated by Kaoru Ishikawa, in fact it is widely used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache method of business processes is known as the Nine Boxes Model. It contains three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is usually employed in the style of employee training programs.
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