Free CMQ/OE Practice Test
1. One impediment to contributing to effective change is that the subjects being studied may intentionally or unintentionally change their behavior simply because they’re aware they’re being monitored, and never as a result of any fundamental areas of the experiment. This is known as the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions
2. The theories of Abraham Maslow are foundational aspects of which of those management styles?
Scientific management
Human relations management
Management by objective
Management by results
3. The data management approach where individuals add their knowledge with a common storehouse (such as a database) can be described as:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), it uses many tools which aren’t a proprietary part of the methodology. Which of those outside tools commonly employed in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache approach to business processes is termed the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name originates from studies of workers in a factory called Hawthorne Works in early part of the 20th century. The research learned that when workers know they’re being monitored in an experiment, the results of the experiment tend to be unique of those achieved by workers taking part in an identical experiment who’re unaware actually being monitored. Sometimes the main difference is positive, and frequently the main difference is negative, but when workers know they’re being observed in an experiment, the results in many cases are skewed, which has to be considered.
2. B: Human relations management. Abraham Maslow’s theories are foundational on the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by the hierarchy of needs, which lots of people have described as a pyramid. In the bottom will be the most rudimentry physical needs, then safety, then love/belonging, then esteem, with self-actualization at the very top. Maslow belief that no one is able for those to get the goal of meeting their higher level needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The data management approach where individuals add their knowledge with a common storehouse (such as a database) can be described as codification strategy, or push strategy. The other answer option is all instruments or strategies frequently used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also referred to as a fishbone diagram, would be used as part of the 5 Whys way of addressing the main of the problem. The diagram concept was created by Kaoru Ishikawa, which is frequently used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache approach to business processes is termed the Nine Boxes Model. It consists of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model can often be employed in the style of employee training programs.
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